Trade Application
FAQ
This FAQ section addresses the most common enquiries from trade clients interested in registering for our Trade Program, which provides access to exclusive trade pricing and additional benefits. If you need further information, please feel free to contact the team at info@nookcollections.com.au
What is the Trade Program?
The Nook Collections Trade Program offers approved members exclusive discounts and access to our Trade Portal for special pricing. Members can also reach out to our expert Trade team via email to request quotes directly.
Am I eligible for a Trade account?
Our Trade Program invites professionals and businesses in the following fields to apply for access to exclusive trade pricing:
- Architects
- Interior Designers
- Builders
- Electricians
- Interior Stylists
- Lighting Designers
- Construction Companies
- Project Managers
How much is delivery for Trade clients?
Delivery fee is calculated upon volume and delivery address, and it will be added to your quote accordingly.
How do I place a Trade Order?
Please email us with the items you’re after as well as quantities required and we will send you a official trade invoice with trade pricing applied.
Can you store my order?
We can store your lighting order for up to 3 weeks free of charge once it's ready for collection or delivery. After that, a storage fee of $25 per week will apply until the lights are picked up or shipped. We recommend making timely arrangements to avoid these additional charges.
How long will it take to receive my order?
The lead time for each item is displayed on its product page. For in-stock items within Australia, the estimated delivery time is 3 to 5 business days for metro areas. For items that are not in stock, lead times can range from 4 to 18 weeks, depending on the product.
If you need a quicker turnaround, you can explore our Designer on Demand collection, which features items available within 4 weeks, or contact us directly to check stock availability or inquire about express shipping options (additional charges may apply).