Shipping policy

DELIVERY & SHIPPING INFORMATION

Last updated: 19 March 2026

At Nook Collections, we aim to deliver your lighting safely and efficiently, so it arrives ready to illuminate your space.

The following policy outlines how orders are processed, dispatched, and delivered. By placing an order through our website, you agree to the shipping terms outlined below:

 

1. Delivery Areas, Lead Times, and Timeframes

Delivery times vary depending on stock availability, delivery location and available courier services.

Lead times for each product are listed on their respective pages. 

We aim to provide accurate delivery estimates and will notify you promptly of any production or dispatch delays. If you're unsure about the details or need the items sooner, please contact our team, as express shipping options may be available for an additional charge.

Lighting products often involve specialist manufacturing or international sourcing. For this reason, delivery timeframes can vary depending on the product.

Estimated lead times are provided on each product page and are intended as a guide.

Any delivery date or date range provided to you is an estimate only. We will use reasonable endeavours to meet the estimated delivery date, however products may be delivered within a reasonable period of that date. In these circumstances, and subject to our obligations under the law (including those described below), we will not be liable for any loss or damage, however it arises, if the products are delivered within a reasonable time after the estimated delivery date.

Below is a guide for lead times and delivery timeframes:

While we work closely with our suppliers to meet these timeframes, occasional delays may occur due to manufacturing schedules, supplier holidays, or international freight conditions. Once an order has been dispatched, delivery times are managed by the courier network. 

If delays occur, our team will communicate updates as soon as possible.

*Please note that Tasmania and regional areas may require additional delivery time and fees that may not be listed above due to lack of regular delivery services to these areas. 

 

2. Delivery information & Order Processing

At checkout, we recommend verifying that the delivery details provided are complete, accurate, and assessable, including the correct delivery address, contact phone number, and email address. 

If any delivery information is incorrect or incomplete, it may result in delays, failed deliveries, or additional fees. Nook Collections is not responsible for any issues arising from inaccurate or incomplete information provided by the customer at the time of purchase.

Once your order is placed, you will receive an order confirmation via email.

Orders are processed during standard business hours (Monday to Friday, excluding public holidays) which can take 1 – 2 business days. Dispatch timing will depend on product availability and the lead time listed on the product page. 

Some products are in stock and ready for dispatch, while others are curated-to-order or sourced from international designers. Estimated lead times are shown on each product page to help guide your purchase.

We aim to keep you informed throughout the order process, where possible.

We recommend referring to the delivery areas and timeframe section for more details.

 

3. Shipping Costs

Shipping costs are calculated at checkout and vary depending on the size, weight, and quantity of items in your order, as well as the delivery location.

Depending on the dimensions and number of products being shipped. The exact shipping cost will be displayed at checkout before payment is finalised.

Due to the size and fragility of many lighting pieces, certain items may require specialised courier services or protective freight handling to ensure safe delivery.

For items with extended lead times that are typically shipped via sea freight (estimated delivery 14-20 weeks), customers may choose to upgrade to air freight for faster delivery. 

Air freight is available for an additional charge, which will be calculated based on the size, weight, and volume of the shipment. Our team can provide a freight estimate upon request before dispatch.

 

4. Delivery Addresses and Access

Please ensure your delivery address and contact details are correct at the time of ordering.

Nook Collections is not responsible for delivery delays or additional costs caused by incorrect or incomplete address details.

Due to the size and fragility of many lighting products, deliveries may require:

• A physical street address
• Someone available to receive the delivery during business hours

Delivery is made to the ground floor only. Customers are responsible for arranging any further delivery beyond or below ground floor level. 

Some couriers may require a signature on delivery.

Deliveries to Construction Sites

To help ensure your order arrives safely, we recommend using a residential or business address wherever possible.

Construction sites can present challenges such as restricted access and limited supervision, which may increase the risk of delivery issues. If you choose to have your order delivered to a construction site, please note that the customer assumes responsibility for any redelivery fees, as well as any loss or damage once the goods have been delivered.

You agree to waive any claims against Nook Collections Pty Ltd and its affiliates for damages, losses, or expenses related to the delivery. You also agree to indemnify and hold Nook Collections harmless from any associated claims, demands, liabilities, or legal costs

By selecting a construction site as the delivery address, you acknowledge and accept these conditions.

If you have any questions or would like to discuss the best delivery option for your order, our team is here to help.

 

5. Dispatch, Tracking & Courier Responsibility

Once an order has been collected and dispatched by the courier, a tracking confirmation email will be sent to you. We recommend checking your spam/junk folder periodically in case these correspondences end up in there. 

While we work with trusted carriers to ensure safe transport, Nook Collections cannot guarantee courier delivery timeframes. We recommend monitoring delivery progress and liaising directly with courier where required. 

Deliveries are made Monday to Friday (excluding holidays) between 9 AM and 5 PM. If the goods are returned to us due to non-availability or failure to reschedule with the courier, an extra charge will apply for re-delivery.

Should an issue arise during transit, our team will be available to assist in liaising with the courier to help resolve the matter. Simply contact us with your order number, a description of the issue, and the tracking details. 

 

6. Unattended deliveries & Authority to Leave (ATL)

If no one is available to receive the delivery, the courier may, at their discretion, reattempt delivery, redirect the shipment, or leave the goods at the nominated address if a safe place is deemed available. 

By placing an order, the customer authorises the courier to leave goods in a safe place where applicable. Once goods are marked as delivered by the courier, the order is deemed successfully delivered. 

Nook Collections Pty Ltd is not liable for any loss, theft, damage, or tampering occurring after delivery, including where goods are left unattended or stolen from the deliver address. 

If you request an Authority to Leave (ATL), the courier may leave the package at the delivery address without a signature.

Where ATL is authorised, the parcel becomes the customer’s responsibility once it has been delivered by the courier. Nook Collections is not liable for any loss or stolen parcels. 

 

7. Split Deliveries

Orders containing multiple items may be shipped in separate deliveries depending on brand location and product availability.

This allows items that are ready sooner to reach you without delay.

You will receive tracking details for each shipment where available.

 

8. Inspection Upon Delivery

We recommend inspecting your order as soon as it arrives.

If the packaging appears damaged upon delivery, please note this with the courier, retain all original packaging and take photographs before opening the package. 

If an item arrives damaged, faulty, missing, or incomplete, please contact our team via email within 24 hours of delivery and include photographs of:

• the product
• the packaging
• any visible damage

Reporting promptly allows us to work with the courier and resolve the issue as quickly as possible. You can contact us here. 

Damaged goods should not be installed.

Upon receiving your email, we will determine the appropriate course of action to resolve the issue. Damaged or faulty items will be collected for inspection unless otherwise advised.

• If the damage or fault is due to the transport company or production process, we will issue a replacement.
• If the fault is due to incorrect usage or installation and not related to production, we will not replace or refund the item. A new product will need to be ordered if a replacement is required.

 

9. International Shipping

International shipping may be available upon request.

Shipping costs, delivery timeframes, and import duties vary depending on the destination country.

Customers are responsible for:

• all import duties or taxes
• compliance with local electrical standards

Products are supplied according to Australian electrical specifications, and modifications required for use in other countries may affect warranty coverage. We recommend checking with your certified license electrician prior to making a purchase. 

 

10. Order Collection and Storage

Due to limited space in our showroom, we may be able to accommodate collection of smaller items.

We recommend contacting our team in advance or noting your preference at the time of purchase so we can confirm availability.

For insurance and safety reasons, we may not be able to facilitate collection of larger items and/or orders from the showroom.

Once your order arrives at our warehouse and is ready for dispatch, you will be notified via email. We can hold your order free of charge for up to three (3) weeks from the date of notification.

If your order remains in storage beyond this period, a storage fee of $30 AUD per week will apply until the items are dispatched. Given the size and storage requirements of many lighting products, we recommend arranging delivery promptly to avoid additional charges. If you require extended storage due to project timelines, please contact our team and we’ll do our best to assist.